CD Drives

[Almasy]

I feel like I'm on here constantly and always with a new question! So an update from my last post, I'm currently working on everything I need to reformat my hard drive. I've printed out lots of guides and walk throughs and as soon as I've compiled them all into the important information I'm ready to start. But before I can make any progress forward I need backups of my drives....which brings me to my problem at hand!

No idea how or why this happened, but my PC no longer recognizes the DVD-Rom and CD-RW in my tower! Both of them say, "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" in their respective properties window. I've tried uninstalling them and re-instaling them with no luck. Tried updating the drives but newer versions were not found. Tried rolling back but none was found. What worries me most, when I was looking through all my boot disks and manuals that came with this computer, there was one empty CD sleeve. Hoping with all hope that its from something else and I didn't lose a boot disk. So if anyone has any ideas please let me know. Perhaps one day I'll know enough to put back into this forum what I've taken out of it!

[Betty Boop]

Hi I have got the exact same problem - was anyone able to help you fix it as I need some help fixing it & have done exactly the same as you to try & fix the problem
I hope you can help me
BettyBoop

[geniusguy]

Try re-installing your windows, perhaps your registry keys have been corrupted

[Betty Boop]

Thanks Genius Guy, unfortunately the only CD software that came with my notebook is Microsoft Office Pro & I don't have a windows xp cd to re-install (I have never re-installed windows before) would the best way for me to try & fix the error is to download windows xp from Mecho? and then re-install windows or can I re-install windows through my Start Menu on my computer?
Hope you can help me
Cheers Betty Boop

[geniusguy]

Ya its better you download a copy of windows XP from mechodownload and then try install it or else try download this little appz " unknown device identifier " perhaps it can help ya

[bizz_koot]

How to Format and Reinstall Windows xp

+ YouTube Video

[Betty Boop]

Thanks for the quick reply & for your help
I will give it a go now. Toshiba are telling me to do a recovery to restore it back to factory settings & I will have to back everything up onto USB Stick as I can't backup onto CD or DVD & I will have to get my ISP Technician to come & reinstall internet etc...
Fingers Cross - I will let you guys know how I go...

[Betty Boop]

Thanks for your help - I have managed to fix the problem without re-installing windows or having to do a recovery on my PC - WoW... Unbelievable (I must say that this code 39 really caused me some headaches!!!)
If anyone ever has a code 39 driver error problem: If updating the driver does not resolve the problem, it indicates that there is a problem in the registry. To fix this problem, you may have to remove a few keys from the registry.

Note: Be careful while working with the registry editor because changes done to the registry using the Registry Editor are irreversible and mistakes can leave you with more problems than when you started. Therefore, it is recommended that you make a backup of the registry before proceeding with the changes.

After you have removed the registry keys listed below, you will have to reinstall all applications that you use for CD or DVD recording to make them work properly.

To fix the error by editing the registry, perform the following steps:

Exit and close all applications currently running on your PC.
On Start > Run type Regedit and press the Enter key.
Next, navigate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
Delete any of the following registry entries if they exist under this key:
LowerFilters
LowerFilters.bak
UpperFilters
UpperFilters.bak
Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.

Hope this helps
Betty Boop

[kn0tty]

Thanks for that info Betty Boop ..
hopefully it will help Almasy with his problem..

[Dan Yo]

Betty Boop, where did you get the information to fix your problem.
I have a problem about removing traces of a program that was unistalled. Installed FakeWebCam from Mecho...used the serial that was provided. But program kept asking to register, connecting to the home site. After a couple of tries. I finally gave up. Next I tried to unistall, couldn't uninstall the program. Went to Program Files folder and deleted the Folder. Did a search for the program to check if anything was left behind, came back clean.
Now when I try to download the program from the site, Im told that theres a old version of FakeWebCam on my computer.
On a off chance I did a Regedit and under Software I found a folder "fwc", not sure if its FakeWebCam or not, has about 9 Key entries.
Wondering if I should remove those entries or not.
Hope you can shed some light about that.